Mobile / Casino
When you use luck77, we collect only what we need to run your account, process transactions through bKash or Rocket, and keep your records accurate. This policy explains exactly what we gather, why we hold it, and how you can review or correct it. Access and eligibility depend on your local law and the regions we serve.
This policy applies to every interaction you have with luck77 through our website at luck77 — from the moment you open an account to each time you check your wallet balance or contact support. We collect information in three main ways: details you enter directly (name, contact, account credentials), data generated by your activity (login timestamps, transaction amounts, session history), and technical signals from your device or browser (such as connection type and screen language setting). When you move funds using bKash or Rocket, the transaction reference and amount are stored against your account record. We do not store your mobile banking PIN or full wallet credentials — those stay with your payment provider. Your account history, including deposit and withdrawal records, is accessible from your account dashboard after login. We retain your data for as long as your account remains active and for any period required by applicable rules in your jurisdiction. If your account is closed, we keep only the records we are obliged to hold and then delete the rest. Availability of all services depends on your local law and eligible regions.
Transaction references from bKash deposits are linked to your account and visible in your transaction history.
Rocket transfer references are stored against your wallet record for your review at any time after login.
We log sign-in timestamps and session events so you can spot any access you did not make.
Basic connection data helps us serve the correct account view on your phone without storing unnecessary device details.
Not every service connected to your luck77 experience falls under this policy. Understanding the boundary helps you know where to direct a data question and who is responsible for what.
Profile details, login records, wallet balances and transaction history — all covered. You can review or question any of this directly with us.
bKash, Rocket and other local payment services operate under their own privacy terms. We pass them only what a transfer requires; their data handling is theirs to answer.
Game session records generated while you play are held in your account history. What studios like JDB or PG Soft log on their own infrastructure is outside our policy.
If a page on luck77 links out to another service, that destination has its own data policy. We are not responsible for how external sites handle your information.
You have several concrete actions available under this policy, and we want the process to be straightforward. First, your account dashboard — accessible after login — shows your transaction history, including bKash and Rocket records, so you can review what we hold without needing to contact anyone. If something looks wrong — a name spelling, a contact number, an address — you can update it directly in the account settings page. For anything you cannot edit yourself, a support request is the next step. We will confirm receipt and aim to resolve the matter using the details you provide. You can also ask us what categories of data we hold and why. If your account is active, we will respond to that question through the same support channel. Availability of these rights may depend on your local law and the eligible regions we serve.
Log in and open the transaction history section to see all deposit and withdrawal records, including bKash and Rocket references, stored against your account.
Name, contact number and email can be updated in account settings. Changes take effect on your next login and appear in your profile immediately.
If you want to know exactly what we hold or why, send the question through the support channel. We will confirm the categories and retention reason in writing.
You can ask us to close your account and delete the data we are not obliged to keep. Contact support with your registered details and we will walk you through the steps shown in our process.
Privacy questions deserve a direct route. Use any of the three channels below to reach the right person. Have your registered account details ready — it speeds up verification and means we can access your record straight away.
Open the chat window from your account dashboard. This is the fastest way to ask about a specific transaction record or data item while you have the screen in front of you.
For written records of your data question, use the email address shown in the Contact section of your account page. We respond through the same channel so you have a written trail.
The Help section inside your account covers common privacy questions with step-by-step answers. Start here before opening a support ticket — many questions are resolved without waiting.
We apply standard technical measures to protect the data stored against your account. Connections to luck77 use SSL encryption, which means data in transit between your device and our servers is not readable in plain text. Cookies help us keep your session active and remember your preferred language setting — you can manage cookie preferences through your browser, though turning them off may affect how your account page loads. We do not sell your personal information to third parties. We share data only where a payment transfer requires it — for example, passing a reference to bKash or Rocket to confirm a transaction — or where applicable law requires disclosure. Retention periods depend on your account status and jurisdiction requirements. You will find the current state of your stored data in your account dashboard after login.
Every page on luck77 transmits data over an encrypted connection. This applies to login, account updates and any page where you enter personal details.
We use session cookies to keep you signed in and preference cookies to remember settings. Browser-level cookie controls are yours to manage at any time.
Your information is not sold or rented. Sharing happens only when a payment rail like bKash or Rocket requires it, or when law makes it necessary.
How long we keep your records depends on your account status and local legal requirements. Closed accounts retain only what applicable rules require, then data is deleted.
These are the questions we get asked most often about how luck77 handles account data. If your question is not here, reach out through the support channel in your account.
We collect the details you enter during registration — name, contact number and email — plus the data your account activity generates, such as login timestamps and transaction references. We do not collect more than we need to run your account and process your payments.
Yes. After you log in, your transaction history page shows every deposit and withdrawal reference, including the payment method used. bKash and Rocket transfer references appear there exactly as processed, so you can cross-check them against your own mobile wallet history.
Log in and go to account settings. Most fields — name spelling, contact number, email — can be edited directly. If a field is locked and the detail is wrong, contact support through live chat or the email address shown in your account's Help section and we will update it after verifying your identity.
We share data in two situations only: when a payment transfer to bKash or Rocket requires it, and when applicable law in your jurisdiction requires disclosure. We do not sell, rent or trade your personal information. Third-party game studios receive only session data, not your identity or payment details.
When your account is closed, we delete the data we are not legally required to keep. Records that applicable rules say we must retain — such as transaction history — are held for the required period and then deleted. Contact support to start the closure process; the steps are shown once your request is received.
This policy covers your use of luck77 wherever you access it. However, availability of the platform and the specific rights that apply to your data depend on your local law and the eligible regions we serve. If you are unsure about eligibility, check the Help section or contact support for clarification.